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Terms and conditions

Company data 

ETIKL BV
Trade name: ETIKL
Address: Optielt 82, 3390 Tielt-Winge
Info@etikl.com
+32476/17.64.02
VAT Number: BE0767559218

Article 1: General provisions

The e-commerce website of ETIKL, a company with its registered office at Optielt 82, 3390 Tielt-Winge, Belgium, VAT BE 0767.559.218, ETIKL BV, (hereinafter ‘[ETIKL]’) offers its customers the possibility to purchase the products from its web store online.

The present General Terms and Conditions (“Conditions”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order through ETIKL’s web store, the Customer must expressly accept these Terms, thereby agreeing to the applicability of these Terms to the exclusion of any other terms and conditions. Additional terms and conditions of the Customer are excluded, except where they have been previously, expressly and in writing accepted by ETIKL.

Article 2: Price 

All prices stated are in EURO, and always include VAT

The standard delivery charge is EUR 4.95 for Belgium, EUR 5.95 for the Netherlands and EUR 7.95 for the rest of Europe.

The price stated refers exclusively to the articles as described literally. The accompanying photos are intended for decoration and may contain elements that are not included in the price.

Article 3: Offers 

Despite the fact that the online catalog and the e-commerce website are composed with the utmost care, it is still possible that the information is incomplete or not up-to-date. Obvious errors or mistakes in the offer are not binding on ETIKL. With regard to the accuracy and completeness of the information offered, ETIKL is only bound by a best-efforts obligation. ETIKL shall in no event be liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has any specific questions about e.g. sizes, color, availability, delivery time or delivery method, we request that the Customer contact our customer service department in advance.

The offer is always valid while stocks last and may be modified or withdrawn by ETIKL at any time. ETIKL cannot be held liable for the unavailability of a product. If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases 

Placing an order

An order is placed by going through the ordering procedure on our website. After you have placed a product in the shopping cart, you can choose to pay immediately or first check the order. When you have entered all the data and clicked on ‘Order’, you will be led to the payment page where you can pay via the Mollie payment system. After this payment has succeeded, your order is placed.

Payment options

Credit card
Bancontact
Bank transfer on BE12 7330 58468192

Article 5: Delivery 

Items ordered through this webshop are delivered only in Europe.

Delivery is done by Bpost. You can choose to have the goods delivered to your home or to a pickup point.

Unless otherwise agreed or expressly provided, the goods will be delivered to the Customer’s home within 7 working days of receipt of the order.

Any visible damage and/or qualitative deficiency of an item or other shortcoming in the delivery must be reported to ETIKL by the Customer without delay.

Article 6: Retention of title 

The delivered items shall remain the exclusive property of ETIKL until payment in full has been made by the Customer.

The Customer agrees, where necessary, to draw the attention of third parties to the retention of title of ETIKL, e.g. to any person who might come to seize items that have not yet been paid for in full.

Article 7: Right of withdrawal 

The provisions of this article shall apply only to Customers who purchase items online from ETIKL in their capacity as consumers.

If the right of withdrawal applies:

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.

The withdrawal period shall expire 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last good.

To exercise the right of withdrawal, the Customer must inform ETIKL of his decision to withdraw from the Agreement by an unequivocal statement (e.g. e-mail). For this purpose, the Customer can use the return form found on our website.

To comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to ETIKL, Optielt 82, 3390 Tielt-Winge, without delay, but in any event no later than 14 calendar days from the day on which he communicates his decision to revoke the agreement to ETIKL. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

If the returned product is in any way impaired in value, ETIKL reserves the right to hold the Customer liable and claim damages for any impairment of the goods resulting from the Customer’s use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only items that are in their original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

If the Customer revokes the agreement, ETIKL shall refund to the Customer all payments received to that date from the Customer, including standard delivery charges, within a maximum of 14 calendar days after ETIKL has been informed of the Customer’s decision to revoke the agreement. In the case of sales contracts, ETIKL may wait to refund until it has recovered all goods.

ETIKL shall refund the Customer using the same means of payment with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer shall not be charged for such refund.

The Customer may not exercise the right of withdrawal for:

– the supply of goods manufactured to the Customer’s specifications, or which are clearly intended for a specific person;
– the supply of goods which spoil quickly or have a limited shelf life;
– the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
– the supply of goods which, after delivery, are by their nature irrevocably mixed with other products;
– The supply of alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the company has no control;
– The delivery of newspapers, magazines or periodicals, with the exception of agreements for a subscription to such publications;
– the delivery of digital content not delivered on a tangible medium, if the performance has begun with the express prior consent of the Customer and provided that the Customer has acknowledged that he thereby loses his right of withdrawal (e.g. downloading music, software);

Article 8: Guarantee

Under the Act of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.

To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer’s home, the Customer must contact ETIKL customer service and return the item to ETIKL at his expense

Upon identification of a defect, the Customer must inform ETIKL as soon as possible. In any event, any defect must be reported by the Customer within a period of 2 months from its identification. Thereafter, any right to repair or replacement shall lapse.

The warranty (commercial and/or statutory) shall never apply to defects caused by accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or amendments to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that become apparent after a period of 6 months following the date of purchase, or delivery as the case may be, are not considered to be hidden defects, unless the Customer can prove otherwise.

Article 9: Customer service

ETIKL’s customer service can be reached by telephone at +32 476 17 64 02, by email at info@etikl.com or by post at the following address: Optielt 82, 3390 Tielt-Winge, Belgium. Any complaints can be addressed to this address.

Article 10: Privacy

The data controller, ETIKL respects the laws relating to the protection of private life in the processing of personal data.

The personal data provided by you will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, sending newsletters, advertising and/or marketing purposes.

You have a legal right to inspect and possibly correct your personal data. Subject to proof of identity, you can obtain written notification of your personal data free of charge by submitting a written, dated and signed request to ETIKL. If necessary, you can also ask to correct data that are incorrect, incomplete or irrelevant.

In case of use of data for direct marketing: You may object, free of charge, to the use of your data for direct marketing. To do so, please contact the ETIKL customer service department at any time.

We treat your data as confidential information and will not pass it on, rent or sell it to third parties. In some cases, it is possible that the personal data obtained will be passed on to companies working with us to execute the contract: e.g. Bpost for the delivery of the order.

ETIKL keeps online (anonymous) visitor statistics to be able to see which pages of the website are visited, and to what extent.

If you have any questions about this privacy statement, please contact us at info@etikl.com.

Article 11: Use of cookies

During a visit to the site, ‘cookies’ may be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

First party cookies are technical cookies that are used by the visited site itself and which aim to make the site function optimally. E.g.: settings that the user has made during previous visits to the site, or a pre-filled form with data that the user has made during previous visits.

Third Party cookies are cookies that do not originate from the website itself, but from third parties, e.g. an existing marketing or advertising plug-in. E.g. cookies from Facebook or Google Analytics. For such cookies, the site visitor must first give consent – this can be done via a bar at the bottom or top of the website, with reference to the privacy policy, which does not, however, prevent further surfing on the website.

You can set your Internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard disk. You can do this through your browser settings (via the help function). Please note that certain graphical elements may not appear correctly or that you may not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 12: Applicable law – Disputes

This site is governed by Belgian law. In case of a dispute, only the courts of the district of Leuven have jurisdiction.